–
The Importance of Corporate Social Responsibility from the Perspective of Customers in the Light of Own Research
KOZIEŃ Ewa, KOZIEŃ Adam
Abstract. The traditional perception of business presents a simplistic picture of a business entity focused solely on financial performance and production capacity. This so-called myth of amoral business led to the recognition of the need for some changes in this area, consisting in linking the achievement of economic goals with respect for social interest and the protection of the environment as a resource necessary for the business of the enterprise. Thus was born the concept of corporate social responsibility, the essence of which is such shaping of the relationship between business and its environment, i.e. business objectives and social interest, that the realization of the needs of one party is not necessarily at the expense of the other. Currently, one can see a trend concerning the spread of the idea of corporate social responsibility not only in terms of global changes, but primarily in terms of the importance of local needs. The need to build a relationship of trust between stakeholders and organizations doing business is crucial for socio-environmental-economic development from the perspective of corporate social responsibility. The aim of the article is to assess from the perspective of customers the importance of applying corporate social responsibility practices by manufacturing companies.
Keywords
Corporate Social Responsibility, Legal Standards
Published online 10/20/2024, 9 pages
Copyright © 2024 by the author(s)
Published under license by Materials Research Forum LLC., Millersville PA, USA
Citation: KOZIEŃ Ewa, KOZIEŃ Adam, The Importance of Corporate Social Responsibility from the Perspective of Customers in the Light of Own Research, Materials Research Proceedings, Vol. 45, pp 249-257, 2024
DOI: https://doi.org/10.21741/9781644903315-29
The article was published as article 29 of the book Terotechnology XIII
Content from this work may be used under the terms of the Creative Commons Attribution 3.0 license. Any further distribution of this work must maintain attribution to the author(s) and the title of the work, journal citation and DOI.
References
[1] M. Żemigała, Społeczna odpowiedzialność biznesu w świetle analiz bibliometrycznych i opinii pracowników na temat równowagi między życiem zawodowym a prywatnym, Wydawnictwo Naukowe Wydziału Zarządzania Uniwersytetu Warszawskiego, Warszawa, 2013.
[2] A. Kochmańska, Społeczna odpowiedzialność przedsiębiorstw w ich inteligentnym rozwoju, Zeszyty Naukowe Politechniki Śląskiej. Organizacja i Zarządzanie, Wydawnictwo Politechniki Śląskiej, Gliwice, 2016.
[3] P. Velte, Meta-analyses on corporate social responsibility (CSR): a literature review – Management Review Quarterly 72(3) (2021). https://doi.org/10.1007/s11301-021-00211-2
[4] A.B. Carroll, J. Brown, A.K. Buchholtz, Business & Society: Ethics, Sustainability & Stakeholder Management, Cengage Learning, Boston, MA, 2017.
[5] E. Kozień, A. Kozień, Efficiency of the Principle of Sustainable Development in the European Union Law, QPI – Quality Production Improvement 1 (2019) 206-211. https://doi.org/10.2478/cqpi-2019-0028
[6] E. Kozień, Quality Improvement in Production Process, QPI – Quality Production Improvement 1 (2019) 596-601. https://doi.org/10.2478/cqpi-2019-0080
[7] A. Kozień, The Principle of Sustainable Development as the Basis for Weighing the Public Interest and Individual Interest in the Scope of the Cultural Heritage Protection Law in the European Union, Sustainability 13 (2021) art. 3985. https://doi.org/10.3390/su13073985
[8] T. Hahn, J. Pinkse, L. Preuss, F. Figge, Ambidexterity for Corporate Social Performance, Organization Studies 37 (2016) 213-235. https://doi.org/10.1177/0170840615604506
[9] J. Yadav, Overview of Corporate Social Responsibility. International Research Journal of Management, Sociology & Humanities, 11(12) (2020), 279-285.
[10] I.D. Bunn, The Right to Development and International Economic Law: Legal and Moral Dimensions, Bloomsbury Academics, New York, NY, 2012.
[11] E. Kozień, A. Kozień, Legal and economic mechanisms of institutional support of implementation of European projects in view of the European Union law, in: M. Cingula, M. Machrafi (Eds.), Economic and Social Development, Varazdin Development and Entrepreneurship Agency, Varazdin, 2018, 474-484.
[12] E. Kozień, A. Kozień, Institutional aspects of health and safety at work in Poland, System Safety: Human-Technical Facility-Environment 1 (2019) 240-247. https://doi.org/10.2478/czoto-2019-0031
[13] E. Kozień, A. Kozień, The sustainability development concept under the regulations in force of the Treaty on European Union and the Treaty on the Functioning of the European Union – legal and economical view, in: H. Ribeiro, D. Naletina, A.L. da Silva (Eds.), Economic and Social Development, Varazdin Development and Entrepreneurship Agency, Varazdin, 2018, pp. 402-412
[14] E. Kozień, Assessment of technical risk in maintenance and improvement of a manufacturing process, Open Eng. 10 (2020) 658-664. https://doi.org/10.1515/eng-2020-0047
[15] E. Kozień, M.S. Kozień, Ex-ante risk estimation in the production project Institutional aspects of health and safety at work in Poland, System Safety: Human-Technical Facility-Environment 1 (2019) 708-715. https://doi.org/10.2478/czoto-2019-0090
[16] E. Kozień, Quality of project financed by the European Union structural funds, MATEC Web of Conf. 183 (2018) art.04006. https://doi.org/10.1051/matecconf/201818304006
[17] E. Kozień, M. Stanuch, Societal and strategic perspectives of ex post project evaluation, Int. J. Manag. Econ., 60(2) (2024) 1-15. https://doi.org/ 10.2478/ijme-2024-0002
[18] Dziennik Ustaw 1997 nr 78 poz. 483 ze zm.
[19] M. Bernatt, Społeczna odpowiedzialność biznesu. Wymiar konstytucyjny i międzynarodowy, Wydawnictwo Naukowe Wydziału Zarządzania Uniwersytetu Warszawskiego, Warszawa, 2009
[20] K. Davis, Understanding the Social Responsibility Puzzle, Business Horiz. 10 (1967) 45-50.
[21] A. Kozień, Idea wolności jednostki-właściciela zabytku w Unii Europejskiej w kontekście modelu kar administracyjnych w prawie polskim, Wydawnictwo Uniwersytetu Jagiellońskiego, Kraków 2023.
[22] R. Ulewicz, Application of servqual method for evaluation of quality of educational services at the university of higher education, Polish J. Manag. Stud. 9 (2014) 254-264.
[23] M. Radek, A. Pietraszek, A. Kozień, K. Radek and J. Pietraszek, Matching Computational Tools to User Competence Levels in Education of Engineering Data Processing, Mater. Res. Proc. 34 (2023) 453-459. https://doi.org/10.21741/9781644902691-52
[24] S. Borkowski, M. Ingaldi, Workers evaluations of ribbed wire competition and rolling mill technological possibilities, METAL 2013 – 22nd Int. Conf. Metall. Mater. (2013) 1920-1925.
[25] A. Pacana, K. Czerwinska and R. Dwornicka, Analysis of quality control efficiency in the automotive industry, Transportation Research Procedia 55 (2021) 691-698. https://doi.org/10.1016/j.trpro.2021.07.037
[26] M. Krynke, Personnel Management on the Production Line Using the FlexSim Simulation Environment, Manuf. Technol. 21 (2021) 657-667. https://doi.org/10.21062/mft.2021.073
[27] R. Ulewicz, D. Kleszcz and M. Ulewicz, Implementation of Lean Instruments in Ceramics Industries, Management Systems in Production Engineering 29 (2021) 203-207. https://doi.org/10.2478/mspe-2021-0025
[28] R. Ulewicz, M. Ulewicz, Problems in the Implementation of the Lean Concept in the Construction Industries, Lecture Notes in Civil Engineering 47 (2020) 495-500. https://doi.org/10.1007/978-3-030-27011-7_63
[29] R. Ulewicz, Quality management system operation in the woodworking industry, The Path Forward for Wood Products: A Global Perspective – Proc. Sci. Papers (2016) 51-56.
[30] D. Siwiec, R. Dwornicka and A. Pacana, Improving the non-destructive test by initiating the quality management techniques on an example of the turbine nozzle outlet, Mater. Res. Proc. 17 (2020) 16-22. https://doi.org/10.21741/9781644901038-3
[31] K. Czerwinska, R. Dwornicka and A. Pacana, Improving quality control of siluminial castings used in the automotive industry, METAL 2020 – 29th Int. Conf. Metall. Mater. (2020) 1382-1387. https://doi.org/10.37904/metal.2020.3661
[32] A. Pacana, R. Ulewicz, Analysis of causes and effects of implementation of the quality management system compliant with iso 9001, Polish J. Manag. Stud. 21 (2020) 283-296. https://doi.org/10.17512/pjms.2020.21.1.21
[33] J. Pietraszek, A. Gądek-Moszczak and T. Toruński, Modeling of errors counting system for PCB soldered in the wave soldering technology, Adv. Mater. Res. 874 (2014) 139-143. https://doi.org/10.4028/www.scientific.net/AMR.874.139
[34] J. Pietraszek, N. Radek and A.V. Goroshko, Challenges for the DOE methodology related to the introduction of Industry 4.0, Prod. Eng. Arch. 26 (2020) 190-194. https://doi.org/10.30657/pea.2020.26.33
[35] T. Lipiński, J. Pietraszek, Corrosion of the S235JR Carbon Steel after Normalizing and Overheating Annealing in 2.5% Sulphuric Acid at Room Temperature, Mater. Res. Proc. 24 (2022) 102-108. https://doi.org/10.21741/9781644902059-16
[36] T. Lipiński, J. Pietraszek, Influence of animal slurry on carbon C35 steel with different microstructure at room temperature, Engineering for Rural Development 21 (2022) 344-350. https://doi.org/10.22616/ERDev.2022.21.TF115
[37] N. Radek, J. Pietraszek and Ł. Pasieczynski, Technology and application of anti-graffiti coating systems for rolling stock, METAL 2019 – 28th Int. Conf. Metall. Mater. (2019) 1127-1132.
[38] N. Radek, R. Dwornicka, Fire properties of intumescent coating systems for the rolling stock, Communications – Scientific Letters of the University of Žilina 22 (2020) 90-96. https://doi.org/10.26552/com.C.2020.4.90-96
[39] N. Radek, H. Danielewski, J. Pietraszek, Ł. Orman, D. Gontarski, M. Radek and O. Paraska, Operational Properties of Heterogeneous Surfaces, Mater. Res. Proc. 34 (2023) 161-168. https://doi.org/10.21741/9781644902691-20
[40] N. Radek, J. Konstanty, Cermet ESD coatings modified by laser treatment, Arch. Metall. Mater. 57 (2012) 665-670. https://doi.org/10.2478/v10172-012-0071-y
[41] N. Radek, J. Pietraszek, A. Gądek-Moszczak, L.J. Orman and A. Szczotok, The morphology and mechanical properties of ESD coatings before and after laser beam machining, Materials 13 (2020) art. 2331. https://doi.org/10.3390/ma13102331
[42] K. Milewski, M. Madej, Structure and mechanical properties of diamond-like carbon (DLC) coatings doped with silicon, Metalurgija 59 (2020) 481-484.
[43] N. Radek, A. Kalinowski, J. Orman, M. Szczepaniak, J. Świderski, D. Gontarski, J. Bronček and J. Pietraszek, Operational properties of DLC coatings and their potential application, METAL 2022 – 31st Int. Conf. Metall. Mater. (2022) 531-536. https://doi.org/10.37904/metal.2022.4491
[44] A. Dudek, C. Kolan, Assessments of shrinkage degree in bioceramic sinters HA+ZrO2, Solid State Phenom. 165 (2010) 25-30. https://doi.org/10.4028/www.scientific.net/SSP.165.25
[45] D. Klimecka-Tatar, Electrochemical characteristics of titanium for dental implants in case of the electroless surface modification, Arch. Metall. Mater. 61 (2016) 923-926. https://doi.org/10.1515/amm-2016-0156
[46] R. Ulewicz, F. Nový, P. Novák and P. Palček, The investigation of the fatigue failure of passenger carriage draw-hook, Engineering Failure Analysis 104 (2019) 609-616. https://doi.org/10.1016/j.engfailanal.2019.06.036
[47] P.J. Romanowicz, D. Smolarski and M.S. Kozień, Using the Effect of Compression Stress in Fatigue Analysis of the Roller Bearing for Bimodal Stress Histories, Materials 15 (2022) art. 196. https://doi.org/10.3390/ma15010196
[48] P. Krysiak, M. Szczepaniak, P. Wojcieszyńska and W. Jasiński, Strength testing of a composite mounting frame for a multi-sensor detection system, Mater. Res. Proc. 17 (2020) 165-170. https://doi.org/10.21741/9781644901038-25
[49] P. Krysiak, R. Owczarek, W. Błażejewski and A. Błachut, Strength testing and ring stiffness testing of underground composite pressure pipes, Mater. Res. Proc. 17 (2020) 191-202. https://doi.org/10.21741/9781644901038-29
[50] M. Opydo, A. Dudek and R. Kobyłecki, Characteristics of solids accumulation on steel samples during co-combustion of biomass and coal in a CFB boiler, Biomass and Bioenergy 120 (2019) 291-300. https://doi.org/10.1016/j.biombioe.2018.11.027
[51] M. Ulewicz, V. Zhelykh, Y. Furdas and K. Kozak, Assessment of the Economic Feasibility of Using Alternative Energy Sources in Ukraine, Lecture Notes in Civil Engineering 100 LNCE (2021) 482-489. https://doi.org/10.1007/978-3-030-57340-9_59
[52] J.M. Djoković, R.R. Nikolić, J. Bujnak, B. Hadzima, F. Pastorek, R. Dwornicka and R. Ulewicz, Selection of the Optimal Window Type and Orientation for the Two Cities in Serbia and One in Slovakia, Energies 15 (2022) art. 323. https://doi.org/10.3390/en15010323
[53] Ł.J. Orman, N. Krawczyk, N. Radek, S. Honus, J. Pietraszek, L. Dębska, A. Dudek and A. Kalinowski, Comparative Analysis of Indoor Environmental Quality and Self-Reported Productivity in Intelligent and Traditional Buildings, Energies 16 (2023) art. 6663. https://doi.org/10.3390/en16186663
[54] M. Zenkiewicz, T. Zuk and J. Pietraszek, Modeling electrostatic separation of mixtures of poly(ϵ-caprolactone) with polyfvinyl chloride) or polyfethylene terephthalate), Przemysl Chemiczny 95 (2016) 1687-1692. https://doi.org/10.15199/62.2016.9.6
[55] M. Zenkiewicz, T. Zuk, J. Pietraszek, P. Rytlewski, K. Moraczewski and M. Stepczyńska, Electrostatic separation of binary mixtures of some biodegradable polymers and poly(vinyl chloride) or poly(ethylene terephthalate), Polimery/Polymers 61 (2016) 835-843. https://doi.org/10.14314/polimery.2016.835
